It can be dreadfully damaging to your business reputation and relationship with the public if your social media accounts are hacked. But even so, it’s essential to let people be aware that your social media’s been hacked. Mostly, put together your accounts and instruct staff to refrain from making it happen again.
<h4>Security Experts Advice When SMEs Social Accounts Are Hacked</h4>
Social media professionals and security experts recommend these tips on how to manage an SMEs social account that has been hacked then restore your business or company’s image.
Changing passwords in all social media accounts
You have to change all the passwords on all your social media accounts. But first, you have to know first whether you are still able to log into your SMEs accounts hacked.
Chief executive of Iconosquare, an Instagram analytics company, Romain Ouzeau recommended that if you can still log in, then change all the passwords on all these social media accounts and not just those that have been hacked. He added that there are some social media platforms that provide the capability to log in using other sites and services like the Tweetdeck. So, you may be compromised on the additional networks.
The vice president of the Chartered Institute of Public Relations (CIPR) stated that as a general rule, he promotes the use of different passwords for each social media account. Moreover, passwords should be updated every two months. Also, it is best to choose longer passwords that have different characters. And to use the two-step verification if the social media service provides it.
If unfortunately, you are not able to log in, you can directly go to the social media company’s contact pages and inform the appropriate team about your situation.
<h4>Clean up the mess</h4>
When your social media is hacked, there is a possibility that the offender will contact you or will send you a message. Cyber computing lecturer at the University of Gloucestershire Lee Campbell suggested that when this happens, it is best to take a screen grab of the content before deleting it. Then report the violation to the social media provider.
Campbell added that when the compromised social media carries the content of abusive nature or a threat, then report it to the police or any authority responsible for the fraud and cyber crime report.
<h4>Communicate and take control</h4>
Chief services officer for social media business The Social Element Blaise Grimes-Viort recommended that you post an update from the recovered and restored social media hacked account declaring what has happened. “That unauthorized changes and/or communications may have occurred”.
It is also important to communicate to those contacts who received private or direct messages to explain to them what happened. And that they shouldn’t click any of the links sent to them.
Make sure you are also aware which third-party apps like the auto post tools are still linked to your social media profile. Review your list and delete anything that is not useful or you no longer use. And if you still keep seeing unwanted content posted through your social account, then you can revoke access to all the third-party apps.
<h4>Prevention is the best plan</h4>
Co-founder of insurance provider Digital Risks Ben Rose said that it would be easier to act instantly in the event of a hack. This is if you have a response plan set beforehand and when the employees are also trained to recognize attacks.
Rose added that deliberate or not the majority of the cyber attacks are because of human error. So, employee training and communication should also include advice on identifying suspicious activity like phishing emails.
Furthermore, as a business owner, there are some simple things that you can do to develop security across all your networks. Make sure you use the updated antivirus software. Also, run several scans for malware (malicious software). Then carry out a regular off-site backup of all the systems.
Ethical hacker of Pen Test Partners Ken Munro recommended to manually adjust the settings on the social media account profile pages that mean providing restrictions on who can view your profile, photos, and photos. And constrict access to your mobile devices by setting a pin number of at least six digits on each.